American marketing consultant, speaker, and the author of the New York Times bestselling book – Jay Baer
Who are “onstage haters”, how to handle them, and why you should never ignore negative comments. What is the Hatrix map and why you’ll want to have it close to you every time you’re interacting online. The Rule of Two Replies you must always, ALWAYS stick to when responding online. How to make your customers the happiest even if you don’t actually solve their problems. Simple ways to make your customer service team stellar even if you are just a small company. How to make all the complaints on Twitter actually work in your favour. Why using scripts to handle complaints is evil.
Resources Mentioned in the Podcast:
Check out JayBaer.com for more info!
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